Help Center

Email: support@fragrantjewels.com

We are available Monday- Friday from 8am-10pm, Saturday & Sunday 12:30pm -10pm Pacific Time.

If you are unable to access your Fragrant Jewels account No Worries! Please contact Customer Support so that one of our agents can assist you.

Customer Support Contact: support@fragrantjewels.com

1) Login into your online account or click this link 

2) Once logged in click on the My Subscription tab

3) In the active subscription section click on the View Details tab in the bottom right corner

4) Under the payment details section you can Add a new Payment method or change the current 

1) Login into your online account or click this link  

2) Once logged in click on the My Subscription tab

3) In the active subscription section click on the View Details tab in the bottom right corner

4) In the shipping address section click on the Edit button

5) Enter the new shipping address and click confirm 

Craving a different kind of surprise this month? No problem! Swap your Inner Circle Surprise Box for a Mystery Box instead. You’ll still get a candle, a bath bomb, and an extra mystery ring—but this time, they’ll come from one of our existing collections. The best part? It’ll stay a mystery until it arrives at your door!

1) Login into your online account or click this link  

2) Once logged in click on the My Subscription tab

3) In the active subscription section click on the View Details tab in the bottom right corner

4) Click on the section listed under the"Your next Monthly Box"

5) Select the ring size you would like to update and Confirm Swap 

1) Login into your online account or click this link  

2) Once logged in click on the My Subscription tab

3) In the active subscription section click on the View Details tab in the bottom right corner

4) Click on the Edit button in the section listed under the"Your next Monthly Box"

5) Under the Material Section you can select Rhodium Plated or .925 Sterling Silver. Once selected click on Confirm Swap.

1) Login into your online account or click this link  

2) Once logged in click on the My Subscription tab

3) Under the Next Order information section, click on View More Add-Ons

4) From there you can select items that you would like to add to your monthly order before it ships. (You can also use the search field to look up specific items) 

1) Login into your online account or click this link  

2) Once logged in click on the My Subscription tab

3) Under the Order Information section Click on View Past Orders Link

*** Note: Orders under this link will show orders placed after the website update made after March 2023  

To view all of your Past Orders you can Follow Steps 1 and 2 and select "My Orders" to view all orders made before March 2023

Discount codes can not be applied to subscription orders within the member portal at this time.

The Subscription Membership is a monthly subscription that includes a monthly delivery of 2 self-care products. Hidden inside each product is a surprise ring! Join today & get access to exclusive member perks. Learn more.

You can check the status of your package HERE. If your tracking link does not provide an updated scan within 5-10 business days from the date you received the tracking number, and you see that you have provided the correct address upon ordering, please send an email to support@fragrantjewels.com and include your order number. Make sure to reach out to us within 14 days from the date the package has been shipped so we can check the whereabouts of your order.

You can. Simply log in to your account here. Select "pause" to extend your next delivery date by up to 3 months. Note, if you're still interested in receiving a monthly delivery with free shipping, you also have the option to swap your box for another product of your choice directly from your member portal.

To select an alternate billing date, you can request an update by contacting our Customer Care Team at support@fragrantjewels.com.

Subscription members can enhance their monthly shipment with add-ons! Customize your box by adding extra items of your choice.

The Benefits:

Subscription Member Discount
Subscription Members get 10% OFF Add-on Products!

Never pay shipping
Add-on products ship FREE with your monthly Subscription box.

Exclusive sales and discounts.
Take advantage of exclusive deals, products and bonus offers, only available through add-ons!

No Checkout Required
Add products with one click! Any items you add to your shipment will be automatically billed on your subscription billing date.

To select add-ons for your monthly Subscription shipment, visit the “My Subscription” section on your account page. You will be able to add select products to your monthly shipment beginning 3 days before your subscription billing date up until the day immediately before your billing date.

At this time, add-on inventory is not guaranteed until the order has been processed. If you choose to add products to your monthly shipment, and the items sell out before your processing date, you will be notified to either remove or change the items in your box.

No, that is one of your member perks! You will never pay shipping on your monthly box or for any extra add-on products. To add products to your monthly subscription shipment, visit the “My Subscription” section on your account page. You will be able to select add-ons beginning 3 days before your subscription billing date up until the day immediately before your billing date. Any items you add to your shipment will be automatically billed on your subscription billing date. No checkout required.

Subscription members will be able to select add-ons anytime prior to your next order date.

To add products, log in to your member portal here. View our most popular add-ons or click "View more add-ons" to see more available products.

Don't see what you're looking for? Type what you're looking for into the search bar.

Any items you add to your shipment will be automatically billed on your subscription order date. No checkout is required.

Add-ons can be removed or updated anytime prior to your next order date.

To remove products, log in to your member portal here. Next to the product you intend to remove, click "edit" and then choose "remove" to remove it from your next order. You can also choose to select a different product size and click "update" to replace the previous size selection.

We're sorry to see you go. For your convenience, we offer hassle-free cancelation directly from your member portal. Log in to your account here and click "Cancel Membership" to process your cancellation.

We cannot cancel orders or payments that have already gone through. The system is fully automated and the warehouse is busy hand making your products and preparing your package for delivery.

To log in to your account, please click the link below: 

Fragrant Jewels Account Log In

If you need to create an account with us, please click the link below: 

Create an account with Fragrant Jewels 

Once you are logged in to your account, you will be able to see your order history and more!

If you would like to change your password please click on Log in in the top right-hand corner of our website.  

You will be directed to the login screen.  Click on the "Forgot your password?" link. 

You will be directed to enter your email to reset your password!

General Account Information Update

To update information regarding your account or purchase, please contact us via email at support@fragrantjewels.com.

To expedite the process, please include the information you would like updated in your email.

If you would like to check your order history please click on Log in in the top right-hand corner of our website. You will be directed to a login screen requesting your Email and Password. Once you are logged in, click on "My Orders" to see a list of your previous orders!

We currently accept the following payment methods:

Visa, MasterCard, Discover, American Express, PayPal, and PayPal Credit.

(To use PayPal Credit it must be selected as the default form of payment on your current PayPal account.)

If you would like to unsubscribe from our mailing list, please scroll to the bottom of the most recent email received. In the footer of the email, you will find the option to unsubscribe. Click on Unsubscribe to be removed from our mailing list. Please note that if you order from Fragrant Jewels, you will still receive transactional (non-marketing) emails with updates on your order.

Due to the popularity of certain collections, we experience shortages in quantity as customers purchase them.

If you need to make an adjustment to your order please contact Customer Service at support@fragrantjewels.com. We will be happy to assist with making changes to your order, as long as the package has not shipped.

Once the original order is adjusted, it will be canceled and replaced by the new order. This will result in an authorization charge that will drop automatically in 3-5 business days. Once your order has been processed and is ready to ship, we will provide you with a tracking number via email!

We apologize for the inconvenience. Please select one of the following links listed below to redirect you to the correct article to assist you further. 

Candle Issue [NEED ANCHOR LINK]

Bath Bomb Issue [NEED ANCHOR LINK]

Ring Issue [NEED ANCHOR LINK]

Once your order is confirmed, it will be forwarded to our fulfillment team for processing. The normal processing time is 2-7 business days from the time the order is placed. We will then create a shipping label for your package as soon as it is ready for pickup. A third-party courier will pick up the packages from our warehouse and scan/forward them to USPS/OnTrac.

If the tracking link does not provide an updated scan within 5-10 business days from the date you received the tracking number, and you see that you have provided the correct address upon ordering, please send an email to support@fragrantjewels.com and include your order number. Make sure to reach out to us within 14 days from the date the package has been shipped so we can check the whereabouts of your order.

** Please note that Missing Orders reported after 14 days of delivery confirmation may not qualify for a replacement. 

In the rare occasion that you run into an error when attempting to complete or pay for an order, please contact our customer service department at support@fragrantjewels.com.

*For verification of a charge you may contact us via email support@fragrantjewels.com

We apologize for any inconvenience caused. Kindly send an email to support@fragrantjewels.com.

Our customer care agents are available Monday-Friday from 8am-4:30pm Pacific Time and will be able to assist you promptly.

To help us resolve the issue quickly, please provide the following details:

• Order #
• Photo of all items received within the order
• Name and Quantities of the Missing Item(s)

** Please note that replacements cannot be issued if no photos are submitted.

Additionally, issues with the order must be reported within 7 days from the date of delivery confirmation to qualify for a replacement.

We appreciate your cooperation and understanding.

Yes, as long as your package has not shipped, if you choose to cancel you can email us at support@fragrantjewels.com. One of our customer care agents will gladly assist you with your request. We are available Monday-Friday from 8am-4:30pm Pacific Time.

Current law requires us to collect sales or other applicable taxes, based on the order’s “shipped to” address. Fragrant Jewels follows the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate and is labeled accordingly.

Our products are currently shipped by Amazon Logistics, DHL, and USPS.

Once an order is confirmed, please allow up to 7-14 business days (not including the date of purchase, weekends, or holidays) for your order to be delivered.

Your tracking number will be emailed to the email address you provided once the order has been shipped.

Note: Please be advised that shipments are not sent out on Saturdays, Sundays, or any holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.

These shipping policies are subject to change at any time without prior notice.

Once you place your order, the magic begins, and our production team starts hand-making each product! It can take 2-7 business days for a product to be made. This timeframe does not include the date of purchase, weekends, or holidays.

Once your order is ready for shipment, we will provide you with a tracking number via email! We are always working to improve our processing timeframe to ensure our valued customers receive their products as soon as possible!

To check the status of your order, Click Here

Please ensure you have your order number and email address available, as they will be needed to check the status of your order.

To check the status of your order, Click Here 

Please ensure you have your order number and email address available, as they will be needed to check the status of your order.

If your order total is $75.00 or more, after the application of any discount code, shipping for your order is free.

Note: Inner Circle member free shipping benefit only applies to monthly Inner Circle shipments. Members can now add-on extra products to their monthly box with no added shipping fee!

If you believe that you have been billed in error, please notify our Customer Care Team immediately.

If we do not hear from you within 30 days after such a billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including the resolution of inquiries made by your credit card issuer. You are deemed to have released the Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to the Company within thirty (30) days of its appearance on your credit card account statement.

We ship within the continental US, Alaska and Hawaii, as well as some International locations.

Each and every order is handled with extreme care. We not only take pride in the products that we make but, most importantly, take pride in ensuring that our products reach our customers safely.

Candles:

• Wrapped in protective FJ bubble wrap.
• Reinforced shipping box complete with FJ signature labeling.

Bath Bombs & Scrubs:

• Wrapped in protective FJ bubble wrap.
• Extra bubble wrap is included in the packaging to minimize the risk of damage.
• Reinforced shipping box complete with FJ signature labeling.

We want to express our sincere gratitude for choosing Fragrant Jewels for your recent purchase. Your trust in our products is invaluable, and we take immense pride in upholding the highest standards of quality for each item before it leaves our facility.

While we strive to ensure your complete satisfaction, we regret to inform you that, due to the unique nature of our products, we are unable to accept returns. This policy is in place to maintain the integrity and safety of our offerings.

However, we understand that unforeseen issues may arise, and our dedicated Customer Support Team is here to assist you in finding the best possible solution. Should you encounter any problems with your order, please do not hesitate to reach out to them via email at support@fragrantjewels.com. They will be more than happy to guide you through the process of replacing any damaged item(s) and addressing any concerns you may have.

1. Trim your candle wick to about 1/4 inch before every lighting to keep your candle fresh and free of soot buildup.
2. Avoid burning your candle in enclosed areas or near corner walls. Instead, opt for open areas and flat, heat-resistant surfaces.
3. To ensure an even burn and prevent tunneling, let the wax melt across the entire top layer of your candle before putting it out.
4. Avoid burning your candle for more than 4 hours at a time, even if you’re excited to reveal your hidden jewel!

As your candle melts down, the jewelry pouch will slowly be revealed. Don’t be tempted to pull out the pouch too early! Patience is key to a safe and damage-free jewel retrieval.

Once you can see 3/4 of the jewelry pouch, it’s time to claim your jewel! 

First, put out the flame and allow the candle to cool briefly without letting the wax harden.

Second, use a pair of tweezers to retrieve the jewelry pouch from the candle. 

Third, enjoy your beautiful new jewel!

If you receive your package and notice that one of your item(s) is broken or damaged, please do not hesitate to contact us at support@fragrantjewels.com. We apologize for any inconvenience and will do our best to resolve the issue as soon as possible.

When emailing us, kindly provide the following information:

• The order number
• The name of the item(s)
• 2-4 photos of the broken or damaged item, along with a brief description.

One of our friendly customer service agents will be happy to assist you with a replacement.

*** Please note that broken or damaged items must include 2-4 photos and must be reported within 14 days of delivery confirmation to qualify for a replacement.

Typically, the average shelf life of a bath bomb is around six months. It is recommended to use bath bombs within six months from the purchase date if you want them to be as effective as fresh ones.

As time goes on, bath bombs lose their potency, fizziness, and scent. The fresher they are, the faster they'll fizz. The same goes for the scent – it will wear off as all the essential oils start to evaporate. 

We hope this information helps with any questions or concerns you may have regarding your purchase. Do not hesitate to contact us if you have any further questions support@fragrantjewels.com

If you receive your package and notice that one of your item(s) is broken or damaged, please do not hesitate to contact us at support@fragrantjewels.com. We apologize for any inconvenience and will do our best to resolve the issue as soon as possible.

When emailing us, kindly provide the following information:

• The order number
• The name of the item(s)
• 2-4 photos of the broken or damaged item, along with a brief description.

One of our friendly customer service agents will be happy to assist you with a replacement.

*** Please note that broken or damaged items must include 2-4 photos and must be reported within 14 days of delivery confirmation to qualify for a replacement.

You can find a detailed ingredient breakdown on individual product pages under the "More Details" section. See image below for reference. 

When it comes to ingredients, we stay away from animal derived waxes or additives, choosing only 100% vegan options.We never use phthalates or parabens. Instead we opt for choices that provide the same performance, but are gentle to our bodies and our environment.

Not sure what ring size you need? We can help!

Click on the article. Once redirected, download and print the file. Instructions will be provided on the PDF.

• RingSize.pdf Download

With our monthly collections, we take great care to ensure that they complement our products perfectly. We have chosen specific styles and colors to match the collection’s aesthetic, and we are confident that you will love them as much as we do.

For our other products, we offer rings that vary in style and color based on availability. Please note that these rings are still of high quality and are plated with either rose gold, gold, or rhodium. We want to assure you that we take pride in offering beautiful and durable rings to our customers.

What is 925 Sterling Silver?

925 sterling silver is a silver alloy that is 92.5% silver and 7.5% other metals. It is an excellent choice for jewelry because it preserves the color, lustre, and heft of pure silver while improving its durability. Our Satin Collection rings feature 925 sterling silver for a high-quality look and feel.

What is Rhodium Plated?

Rhodium plating is a process where a layer of rhodium metal is placed on top of another metal to add luster, shine, and a silver color appearance. Our rhodium-plated jewelry collection features rhodium surrounding our semi-precious metal blend, protecting it from tarnishing.

We hope that this information has helped address any concerns you may have had. Please don't hesitate to contact us if you have any further questions or issues.

Thank you again for choosing our products!

If you have any additional questions please feel free to contact customer service support@fragrantjewels.com

We understand that receiving the same style of jewelry twice can be a concern. While we strive to provide a unique reveal experience with each purchase, we cannot guarantee that duplicates will not occur, especially when items of the same collection are ordered in multiple quantities.

However, we want to reassure our customers that we regularly update and refresh our jewelry styles to minimize the likelihood of receiving the same piece twice. Nevertheless, we continue to work towards providing a memorable and exciting experience with each reveal.

We appreciate our customers' continued support and hope to exceed their expectations with our products and services.

**Please note that receiving the same style of jewelry twice or more does not qualify for a replacement. 

Thank you for your understanding.

We apologize for the inconvenience. If you received a Ring with the incorrect size or there is a size discrepancy from what is listed on the tag, we are happy to assist you in resolving this issue. Please email our customer service at support@fragrantjewels.com.

To help us assist you better, please provide the following information in the email:

• Order #
• The name of the collection
• Images of the Ring Size discrepancy, Front and Back (Mandrel Maybe Needed)
• Image of the SKU Listed on the item pouch

**Please note that to qualify for a replacement, the appropriate images must be submitted and reported within the following days listed below:

• Rings within the bath bombs must be reported 14 days from the date of delivery confirmation
• Rings within the candles must be reported 30 days from the date of delivery confirmation

**Any claims submitted after the allowed time frame will not qualify for a replacement. 

Limit on Replacements:  One free replacement per order for legitimate issues, such as wrong size or damaged ring.

If you receive your package and notice that one of your item(s) is broken or damaged, please do not hesitate to contact us at support@fragrantjewels.com. We apologize for any inconvenience and will do our best to resolve the issue as soon as possible.

When emailing us, kindly provide the following information:

• The order number
• The name of the item(s)
• 2-4 photos of the broken or damaged item, along with a brief description.

One of our friendly customer service agents will be happy to assist you with a replacement.

*** Please note that broken or damaged Rings must include 2-4 photos from multiple angles and must be reported within the following days (listed below) to qualify for a replacement.

All images submitted will be reviewed to determine the qualification for a replacement. 

• Ring within Bath Bombs - 14 Days from delivery confirmation
• Ring within Candles - 30 Days from delivery confirmation 
  
  

Limit on Replacements:  One free replacement per order for legitimate issues, such as wrong size or damaged ring.

We understand that you have concerns regarding the ring you received. We would like to assure you that our ring collections are designed to offer a variety of rings, which gives our customers the opportunity to collect them all. It is common to receive a different ring than the one pictured on our website at the time of purchase. This is by design, as we aim to keep the surprise element and give our customers a chance to collect different rings within a collection, even if the exact same product is ordered.

Thank you for your understanding and we hope that you enjoy your unique ring. Please do not hesitate to contact us if you have any further questions or concerns.

Oh no! I am sorry to hear about the reaction to the ring. The impact of soap, lotions, sweat, chemicals, and debris that build up under the ring can be quite damaging to ring metals. Over time they will start to leave a green mark on your finger as the elements react with the metal, skin, and skin oils. But don't worry, this can be preventable.

 Here are some tips that can help prevent your ring from turning your skin green:

• Paint the part of the jewelry that touches your skin with a coat of clear nail polish so there is a type of barrier between the jewelry and your skin. (You may need to reapply as the polish wears off over time)
• Clean your ring regularly to remove excess lotion, sweat, and dirt.
• Store your ring in a dry environment.
• Keep your skin dry when wearing your ring.
• Avoid wearing your ring on hot days, since you’re more likely to sweat.
• Take off your ring when swimming and cleaning.

Please note that, unfortunately, we are unable to offer ring replacements for Green Finger, as it can be caused by various factors outside of our control. We apologize for any inconvenience this may cause.